Frequently Asked Questions
This page
answers most of our clients questions regarding confidentiality, Insurance,
fees and payments !
What is HPS-Counselling Services Clinic HPSC confidentiality Policy?
HPSC is committed keeping client information strictly
confidential according to the practices outlined in the Privacy Practices
document.
What is the length of each session at HPS-Counselling Services Clinic HPSC?
Our time together is set for 50 minutes, although
additional time is spent by me between sessions treatment planning and record
keeping. We will be prepared to begin our meetings at the designated time we
have agreed upon. We will give you our undivided attention at our sessions and
will not answer phone calls.
How does HPS-Counselling Services Clinic HPSC deals with Insurance?
Many health programs’ policies provide coverage for
this type of health care service. If you have insurance, you are responsible
for paying HPSC your co-pay at the time of your
appointment.
What are HPSC Fees and Payment methods?
HPSC requires a fee of the
amounts of CND $135 to be paid at the initial visit. Each subsequent visit of 50
minute duration ranges from CND $135 to $210. These fees apply also to telephone
consultation and to the preparation of reports and letters requiring more than
10 minutes. Full payment of your account is expected at the time services are
rendered. We take cash, PayPal and credit cards
What is HPSC Cancellation Policy?
In order for the therapy process to be effective, it
is important to keep regular weekly sessions as scheduled. We understand that
on rare occasions emergencies may arise that will make it impossible for you to
keep your scheduled session. If this should happen, call HPSC within 24 hours to advise us of your emergency. You have two
options:
- You can either reschedule your appointment by leaving two alternating times and days for that same week on HPSC answering machine at 226-678-9007. If we have an opening, HPSC will make every attempt to honor your rescheduling options. HPSC will, of course, call you back to confirm.Or
- You can simply pay for the missed appointment and arrange to meet with us on your next regular scheduled appointment. Insurance companies will not pay for missed appointments.
If miss an appointment, you will be personally
responsible for full payment of that time period, whether or not you have
insurance.
Does HPSC provides Free counselling?
HPSC available to assist you by phone when necessary, at no
charge, for up to 10 minutes; we ask that you limit your call to 10 minutes or
schedule a separate session. HPSC will respond to your
call within 24 hours of receiving your message.
If you have
any questions, please send us and email using the contact form. Feel free to
discuss with HPSC now or in the future any questions you
may have about our services, policies or fees.